Community and Culture

In just a few short days, the SSO team will be heading out to Las Vegas for this year’s Customer Contact Week (CCW), June 24-28th. Formerly known as Call Center Week, CCW is the number one conference & expo for CX, contact center and customer care professionals. With one of SSO’s focuses being on call center talent acquisition and management, this is an event we look forward to attending and speaking at annually. This year, Holly Bush, SSO’s Director of Business Development [...]

We know what you’re thinking…well, that title isn’t exactly creative. We hear you, but that was purposeful, because when it comes down to it, company culture seems fairly straightforward. Unfortunately, even in today’s progressive and innovative work culture, there still appears to be confusion among why company culture matters and what it really is. Let’s start by clarifying what company culture is not: it isn’t something that can be transformed overnight, [...]